Frequently Asked Questions

Everything you need to know about your RENÉE beauty experience.

Are RENÉE products cruelty-free and vegan?

Yes, all our products are 100% cruelty-free. We are committed to ethical beauty, and a majority of our range is vegan-friendly, formulated without any animal-derived ingredients.

How long does shipping usually take?

Orders are typically processed within 24-48 hours. Depending on your location, you can expect delivery within 3 to 5 business days for domestic orders.

What is your return and exchange policy?

Due to the hygienic nature of cosmetic products, we only accept returns or exchanges for items that are received in a damaged or defective condition within 7 days of delivery.

Are your products dermatologically tested?

Absolutely. All RENÉE products undergo rigorous quality control and dermatological testing to ensure they are safe for all skin types, including sensitive skin.

How can I track my order?

Once your order is shipped, you will receive an email and SMS with a unique tracking ID and a link to monitor your package's journey in real-time.

What payment methods do you accept?

We accept a wide variety of payment options including Credit/Debit Cards, Net Banking, UPI, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.